Duties Develop and implement strategic plans to drive business growth and profitability Manage and mentor a team of hospitality professionals to ensure the highest standards of service delivery Oversee day‑to‑day operations, including staffing, training, and customer service Build and maintain strong relationships with clients to ensure satisfaction and retention Monitor and analyse key performance indicators to track performance and identify areas for improvement Ensure compliance with all company policies and procedures, as well as industry regulations Develop and implement marketing and sales initiatives to attract new business and expand existing client relationships Collaborate with other departments to ensure seamless integration of services and achieve overall company objectives Stay up‑to‑date on industry trends and best practices to drive innovation and continuous improvement Requirements Matric and Hospitality Management or a related field Minimum of 5 years of experience in hospitality management, with a proven track record of success in a similar role Strong leadership and team‑building skills, with the ability to motivate and inspire a diverse team Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, employees, and other stakeholders Solid understanding of financial management, budgeting, and forecasting Proficiency in Microsoft Office and other relevant software applications Knowledge of industry best practices, trends, and regulations Certification in hospitality management or a related field is a plus #J-18808-Ljbffr