Duties & Responsibilities Act as the first point of contact for clients, providing guidance and support to resolve queries raised. Provide high-quality, timely support to clients by diagnosing and resolving technical queries. Escalate complex technical issues to the appropriate internal teams and follow up on the resolution process. Develop a deep understanding of the company to provide accurate information. Process compliance to ensure first-time-right delivery of requests received. Desired Experience & Qualification Skills: Data analysis Data Modelling skills Communicate effectively with both technical and non-technical stakeholders Excellent communication and collaboration abilities, thriving in a team-oriented environment. Ability to thrive in a fast-paced environment, delivering high-quality results. Passion for cutting-edge technology solutions and a drive for continuous learning. Microsoft Certification Advantageous Microsoft SQL 1-3 Years Experience Basic JavaScript 1 Year Experience Basic SSRS 1-2 Years Experience Basic XML 1 Years experience Basic HTML 1 Year Experience Basic Excel 1-2 Years Basic Knowledge of IT Testing Principles Education: relevant certifications and short courses issued by a recognised and accredited entity within the industry Microsoft Certification Advantageous Microsoft SQL 1-3 Years Experience Basic JavaScript 1 Year Experience Basic SSRS 1-2 Years Experience Basic XML 1 Years experience Basic HTML 1 Year Experience Basic Excel 1-2 Years Basic Knowledge of IT Testing Principles Relevant Tertiary qualification(s) in Information Technology (Higher Diploma or Degree) can be subsidised with a combination of experience. Azure DevOps and AppService experience. Package & Remuneration Market Related Interested?