Key Responsibilities Respond to customer queries via phone, email, and support platforms in a professional and timely manner Accurately capture and update customer information on internal systems Resolve customer complaints efficiently while maintaining high levels of customer satisfaction Collaborate with internal teams to resolve escalated or complex queries Maintain a strong understanding of company products, services, and processes Adhere to company policies, procedures, and shift schedules Minimum Requirements Previous experience in a customer care / call centre environment advantageous Excellent verbal and written communication skills Strong computer literacy and system navigation skills Experience with customer support platforms advantageous:Freshdesk (preferred) Zendesk Zoho Desk Help Scout Intercom Basic mathematical skills Ability and willingness to work shifts Professional and client-centric approach Competencies Strong interpersonal and communication skills Problem-solving ability with a customer-first mindset High attention to detail and accuracy Ability to work under pressure in a fast-paced environment Strong organisational and time management skills Team player with a proactive attitude
Client Care Consultant X 4 (Pretoria - Montana)
TECHBRIDGE RECRUITMENT
pretoria, pretoria
Published 4 days ago
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