MINIMUM SKILLS AND KNOWLEDGE REQUIRED National Diploma or Degree in Operations Management, Production Management or equivalent. Leadership and management training or certification, i.e. supervisory or junior management courses, is essential. MS Office (Word, Excel, PowerPoint, etc.). 3 5 years of experience in a production or manufacturing environment, preferably within the promotional products industry. Proven leadership and management experience. Strong knowledge of production planning, quality control, and productivity management principles. Strong communication skills. BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS Lead by example, promoting a positive and productive team culture. Manage and supervise the production team, providing guidance, training, and support to ensure efficient workflow and high-quality output. Handle HR-related challenges as required, including leave planning and employee queries. Ensure daily planned schedules and productivity targets are achieved. Analyse production data to identify areas for improvement and implement changes to optimise efficiency, productivity, and quality. Monitor and optimise production workflows to minimise waste, reduce downtime, and maximise output. Identify and address bottlenecks or constraints within the production process. Execute and maintain quality control processes to ensure products meet required quality standards. Collaborate with the technical team to identify and resolve quality issues promptly. Improve efficiency and cost control measures. Participate in continuous improvement initiatives to enhance production processes, reduce waste, and improve customer satisfaction. Monitor 5S standards within the department and ensure machinery and equipment are kept clean. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in production processes. Communicate effectively with production staff, other departments, and management to ensure seamless workflow and prompt issue resolution. Participate in production planning to meet customer deadlines and expectations. Ensure all tasks are executed safely in accordance with company policies, procedures, equipment regulations, and the Occupational Health & Safety Act. Report unsafe acts, working conditions, or injuries on duty to the supervisor immediately.