Join a large and stable national facilities management company and utilise your operational skills. Duties & Responsibilities Operational analysis and management Procedure critical review and identification and implementation of optimisation Best practices identification and standardisation across portfolios SLA performance review and analysis KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting Cost analysis and optimisation. Budget & Forecasts drafting and monitoring Operational resource demand Requirements and optimisation Learning & Development Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training Incorporate best practices into current processes and systems Responsible for training of new and current employees on processes and procedures Identify key skill shortages and assist with training schedules and material Assist with employees queries on processes, procedures, techniques and technical issues SLAs & Reporting Contribute to the development and implementation of SLAs Manage SLA information on the systems Track performance against SLA and provide monthly reporting in conjunction with the Operational personnel Perform system analysis, structure compliance and system data field compliances Processes & Procedures Responsible for drafting and maintaining operations procedures and processes in line with deliverables. Budgets & Forecasts Advise on cost drivers and required budgets for the contract portfolio Desired Experience & Qualification National Diploma/Degree/Certificate in Engineering, Facilities Management, Properties Management, Finance Management or related field. Driver’s license. Solid knowledge of general administrative systems and processes. Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices. Solid understanding of organisational business processes and procedures and optimisation methods. Basic knowledge of all applicable HSE, FM & Operations related legislation. Excellent analytical skills. Excellent value chain engineering, cost analysis and optimisation skills. Excellent administration and process skills. Good communication (both oral and written) and presentation skills. Package & Remuneration Market related. Interested? Kindly apply online. #J-18808-Ljbffr