About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders these are key factors of success. For us they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Lead in this role to: Empower the work by creating, facilitating, huddle sessions to equip staff with fundamental skills and knowledge. Impact the bottom line by conducting BQ/remedial training for the nestings and floor interventions for BQ teams. Strengthen relationships by establishing and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Take the lead by delivering new hire training for the business, ensuring a good learning experience for new hires and equipping them with relevant skill set to meet production goals from the first month post‑nesting. Partner with quality and training manager to identify skill and knowledge gaps that lead to an unstable performance trend. Work with the training manager to prepare training content to run a BQ intervention for the business and cater learning via the update management process and new launches. Qualifications Excellent data mining skills Ability to think outside of traditional role to evaluate business implications Ability to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Administrative Industries Telecommunications #J-18808-Ljbffr