Job category: Helpdesk and Technical Support Location: Cape Town Contract: Permanent EE position: No Introduction Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a skilled Application Technical Support Officer to provide 1st and 2nd line support for large-scale web applications while ensuring a high-quality experience for thousands of users. Provide 1st and 2nd line application support for large-scale web applications serving thousands of users Rapidly self-learn application functionality with minimal training, using an inquisitive and problem-solving mindset Analyse application logs and debug issues to identify root causes and drive effective resolutions Own and manage support tickets end-to-end, prioritising workload and ensuring timely follow-up and resolution Communicate clearly and confidently with both clients and technical teams , translating issues into actionable insights Demonstrate strong organisational skills, technical curiosity, and a user-first mindset, including standby availability for critical after-hours support Any degree, diploma or equivalent industry experience At least 2 years’ experience in supporting large scale software applications, web and mobile. Experience in debugging the behaviour of software applications. Linux: Familiar with basic Linux commands and able to login to servers to check logs. Database: Familiar with SQL and able to write simple SQL queries. Experience in communicating with clients directly. Experience with helpdesk / ticketing systems. Do you require help with the registration process? #J-18808-Ljbffr