Overview Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations. Responsibilities Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards. Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments. Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols. Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations. Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations. Compliance: Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations. Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business. Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams. Problem Solving: Provide hands-on support addressing operational challenges across locations. Qualifications Experience: Minimum 2-3 years' experience in hospitality/coffee shop operations, preferably in SA or similar markets. Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos. Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments. Organizational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops. Communication: Excellent communication skills for SA multicultural teams and customers. Problem-Solving: Aptitude for addressing operational issues pragmatically #J-18808-Ljbffr