Overview Who are we: We are a dynamic and fast-growing FMCG company based in Lusaka, Zambia, operating across multiple beverage categories. Our business is built on innovation, agility and a deep understanding of consumer needs. We take pride in building powerful brands that resonate with customers and deliver strong commercial performance across Africa. Who we are looking for: A Manager – Support and Systems, who will lead the technical support structure for all key packaging machinery. This role acts as the central machine specialist responsible for strengthening in-house capability, ensuring knowledge transfer to artisans and operators, reducing OEM dependency and improving equipment reliability across the full value chain. This position plays a pivotal role in bridging technical gaps, building sustainable in-house service capability, improving machine uptime and reducing OEM intervention costs. The role strengthens operational reliability and long-term asset care. You will be based in Lusaka, Zambia. What will you do: Technical leadership and knowledge transfer: Serve as the subject-matter expert for all major OEM equipment (Krones, KHS, SIPA, etc.). Drive structured knowledge transfer programmes to artisans, operators and service unit managers. Build in-house capabilities for troubleshooting, maintenance and machine optimisation. Ensure continuous skill enhancement through OEM-led training and internal coaching. Equipment reliability and performance: Lead the technical oversight of fillers, blowers, stretch wrappers, labellers and palletisers. Ensure preventive and predictive maintenance practices are consistently applied. Support the engineering team in RCA and long-term corrective actions. Improve MTBF, reduce MTTR and strengthen reliability across the packaging lines. Overhauling and cost optimisation: Participate actively in machine overhauls and major interventions. Develop in-house competencies to reduce reliance on OEM services. Validate service quality and ensure compliance with OEM standards. People leadership and structure management: Lead four Service Unit Managers and ensure strong technical accountability. Coach and guide the team to elevate technical capability and drive excellence. Promote a culture of ownership, discipline and continuous improvement. Systems, reporting and compliance: Establish standards for technical documentation and reporting. Ensure timely reporting on machine KPIs, downtime and maintenance plans. Maintain compliance with safety, quality and equipment standards. What do you need: 15+ years of hands-on experience in maintenance and packaging machinery reliability Strong background with Krones systems; advantage with KHS, SIPA, etc Proven experience in overhauls and machine optimisation Experience leading technical teams in manufacturing (FMCG/Beverages preferred) Technical diploma or degree in Mechanical/Electrical/Mechatronics Engineering Key competencies Advanced technical troubleshooting skills Strong leadership and coaching ability Deep understanding of packaging line machinery Data-driven mindset and reporting discipline Effective stakeholder communication Capability building and reducing external dependency Proactive reliability improvement approach #J-18808-Ljbffr