We’re hiring: Mid-Level Business Analyst (eCommerce / Digital) We’re looking for a mid-level Business Analyst to join our growing digital/eCommerce team. If you enjoy wearing multiple hats, care deeply about UX/UI and user journeys and want to take real ownership of delivery and outcomes, this could be for you. What You’ll Do Analyse and document business requirements with a strong focus on UX, UI and end-to-end customer journeys Manage and de-escalate client concerns with confidence and professionalism Support day-to-day running of the team, ensuring high-quality delivery outputs Work closely with a Senior Business Analyst who will mentor and guide you Help grow and manage the product through strong process, prioritisation and collaboration Liaise with stakeholders across all levels of the business Coordinate vendors and support third-party integrations (exposure to integrations is a plus) What We’re Looking For 2–5 years’ experience as a Business Analyst in a digital or software environment Strong understanding of UX/UI and user journeys (eCommerce experience beneficial, not essential) Comfortable multitasking and adapting in a fast-paced environment Process-driven, delivery-focused and eager to take ownership Confident communicator who can work with both technical and non-technical teams Willingness to be mentored and grow into increased responsibility If you’re ready to step into a role with real ownership, strong mentorship and room to grow, we’d love to hear from you. #J-18808-Ljbffr