Remuneration: market-related • Location: Springs • Job level: Junior/Mid • Type: Permanent • Reference: #BH-451 • Company: Badger Holdings Job Description Key responsibilities Lead Management and Outbound Sales Manage and engage with leads from dealerships and internal sales channels Conduct outbound calls to present and sell warranty products Ensure timely follow-ups to maximise conversion rates Track and manage leads throughout the sales cycle Sales and conversion Promote and sell warranty products tailored to customer needs Clearly explain product features, benefits, and pricing Handle objections effectively and close sales Achieve and exceed sales targets Client retention and cross-selling Identify opportunities to cross-sell warranties to existing and new clients Build and maintain strong client relationships Enhance customer retention and lifetime value Client engagement and advisory Conduct needs analysis based on vehicle type and age Provide compliant and accurate product advice Ensure clients fully understand product offerings Stakeholder engagement Collaborate with dealership partners and internal teams Provide feedback on lead quality and conversion outcomes Administration and policy processing Accurately capture client information and process applications Ensure all documentation is complete and shared with clients Payment and policy activation Guide clients through payment and activation processes Follow up to ensure policies are successfully activated Compliance and quality assurance Adhere to FAIS and TCF principles Maintain accurate records of all interactions Key performance indicators (KPIs) Outbound call volumes Lead conversion rates Sales volume and revenue Cross-selling ratios Policy activation rates Compliance and quality scores Requirements Education Matric (grade 12) – essential RE5 certification – preferred (or to be completed within required timeframe) Relevant financial services qualification – advantageous Experience 1–3 years in outbound sales or telesales Experience in insurance, warranties, or motor industry advantageous Exposure to dealership or brokerage environments beneficial Key Skills And Competencies Strong sales and closing ability Excellent communication and negotiation skills Customer-focused approach Strong time management and organisational skills High attention to detail Personal attributes Target-driven and results-oriented Resilient and persistent Energetic and proactive Professional and accountable #J-18808-Ljbffr