About the job Application Support Engineer 3 Year tertiary qualification or a relevant IT qualification Minimum 2 years application support engineer experience Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc. Problem solving exposure at application and business transaction level using application log files and SQL database queries Commitment to performing routine as well as investigation/analysis work tasks Ability to solve medium complexity problems Understand and develop the support team technical competency Self-motivated, proactive, taking ownership of problems until they are resolved Mature person with the sense of responsibility to do after hours standby Good oral and written communication skills Quick learner (short initial ramp up period) Additional Requirements: Comfortable with working in the customer domain Adjust to the needs of a flexible working environment Additional Comments: Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc. Looking for capability to understand, assist with Incident reports Responsibilities: On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements Monitor, log, investigate and resolve failures on transaction processing applications Liaise with and provide assistance to customer representatives during problem resolution Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer Perform scheduled daily, weekly monthly support tasks Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs Perform proactive analysis of failures and trends on applications and data to improve service levels Conduct routine maintenance, upgrades and deployment of applications Provide assistance and training to BSI support team members Provide application performance information and participate in periodic support compliance audits Perform after hours standby support on applications running in a production environment Comply with the business footprint shift requirements of the support team #J-18808-Ljbffr