Customer Experience Specialist (Greek Speaker) Location: DigiCert, Cape Town, Western Cape, South Africa Job summary We are in the market for a Customer Experience Specialist with professional working proficiency in Greek to join our team in Cape Town. What you will do Review incoming application forms, validate and submit to DigiCert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer‑call trends Execute DigiCert's validation process according to our internal documentation Analyze validation test‑data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requirements to confer with management Determine validation objectives and standards with internal managers Create, populate, or maintain databases for tracking validation activities, test results, or validated systems Process incoming and outgoing mail What you will have Fluent in Greek (written and verbal) and professional working proficiency in English (essential) 1+ years’ experience in a customer service or similar role Tertiary qualification (advantageous) Proven track‑record in evaluating and mitigating risk Detail‑orientation, aptitude to learn, high level of self‑motivation, high degree of curiosity and ability to work independently Excellent written and verbal communication skills Tool experience: Microsoft Office and other software applications Provident Fund Medical Aid + Gap Cover Employee Assistance Program Life Insurance Disability Insurance Seniority level Entry level Employment type Full‑time Job function Other Industries Technology, Information and Internet #J-18808-Ljbffr