Role Purpose The Marketing Manager: Brand, Content & Creative Operations is responsible for operational delivery, process optimisation, and execution excellence across all brand and content outputs within the MORE Collection marketing function. This role leads the internal creative team and ensures that all marketing work is delivered on time, to brief, on brand, and at a consistently high standard. The focus is not on acquisition performance, but on: Brand consistency and storytelling Efficient content production at scale Team performance, workflow and output quality This role acts as the engine room of marketing execution, translating strategy into structured, repeatable, high-quality output. Key Responsibilities Creative Operations & Workflow Management Design and implement end-to-end marketing workflows across all content and creative production Build and manage campaign and content delivery timelines Ensure clear briefing processes and eliminate inefficiencies in production Introduce and optimise tools, templates, and project tracking systems Manage approvals, version control, and delivery processes Continuously identify bottlenecks and improve operational efficiency Success looks like: predictable delivery, no chaos, no missed deadlines, high-output team. Team Leadership & Performance Management Manage and optimise output across: Marketing Coordinator Graphic Designer & Senior Graphic Designer Copywriter & Senior Copywriter Social Media Manager & Coordinator Content Creator Video Editor Responsibilities: Allocate work effectively across team capability and capacity Set clear expectations and output standards per role Coach team members to improve quality, speed, and independence Drive accountability and ownership of deliverables Build a high-performance, delivery-focused team culture Content & Brand Execution Deliver integrated content plans across all channels Ensure all output aligns with brand guidelines and tone Manage editorial calendars and ensure adherence Oversee content production across: Social media Website Email Print and collateral Campaign assets Ensure consistency across all guest-facing touchpoints Brand Governance Act as brand guardian across the organisation Review and approve all creative output Maintain and evolve brand guidelines Provide guidance and training to internal stakeholders Conduct ongoing brand audits and quality checks Cross-Functional Delivery Translate strategy from Group Marketing Manager into: Structured plans Content calendars Production schedules Align with: Sales Revenue Operations (lodges & hotels) Ensure marketing deliverables support business needs without compromising brand Measurement & Output Effectiveness Track content performance (engagement, reach, content relevance) Evaluate production efficiency (turnaround times, rework levels) Improve workflows based on output quality and efficiency metrics Conduct post-campaign execution reviews (from a delivery perspective) Experience 6–10 years in marketing, with significant exposure to: Content production Brand management Campaign execution Experience leading multi-disciplinary creative teams Proven experience managing high-volume marketing output Experience in hospitality, lifestyle, or premium/luxury brands preferred Core Competencies Operational Excellence Strong process orientation (this is non-negotiable) Ability to build structure in fast-paced, ambiguous environments High attention to detail and quality control People & Output Leadership Ability to manage creatives without stifling creativity Clear, structured communicator Strong delegation and prioritisation skills Execution Strength Bias for action and delivery Strong project management capability Ability to manage multiple campaigns simultaneously Brand & Content Understanding Strong understanding of storytelling and brand building Ability to critique and improve creative output Success Traits Highly organised and structured Calm under pressure Detail-focused but commercially aware Holds high standards and enforces them consistently Process-driven, not reactive #J-18808-Ljbffr