Effectively manage a team within the department Improve service delivered by the team Communicate effectively to clients and stakeholders about service team issues, Resolve conflict optimally in disciplinary and grievance situations. Ensure compliance with all relevant policies. Assist with resource planning where necessary. Assess calls and identify problem areas. Ensure that queues are running efficiently and effectively. Influence and motivate staff to high levels of performance. Develop optimal relationships with all stakeholders who influence the efficiency of the organisation, externally or internally. Build strong team relationships which generate energy towards strategic achievements. Promote harmonious cultural diversity within the Team, Develop and empower employees and promote an environment of continuous learning. Act as a mentor, coach and counsellor in development issues at an individual and / or group level identify, develop and maintain appropriate skills levels aligned with strategic intent. Communicate regarding strategy and influence people to strive towards the achievement of the strategic objectives of the organisation. Constantly monitor and drive achievements of strategy. Display innovation and creative thinking in optimizing the performance of the team. Be a role model for all in regard to performance, values and commitment to the goals of the organisation. Engage others in decision making, encourage consultation and be responsible for effective decision making. #J-18808-Ljbffr