A well-established 4-star hotel in Stellenbosch is seeking a detail-oriented Reservations Agent to manage the full reservations lifecycle while driving revenue and ensuring an exceptional guest experience. This role is central to hotel operations, requiring strong coordination between departments, efficient system management, and a proactive approach to sales conversion. The successful candidate will play a key part in maximizing occupancy, maintaining accurate booking records, and delivering seamless service from enquiry to check-out. The Reservations Agent will handle bookings across multiple channels, including telephonic, email, OTA, and direct platforms. A strong understanding of revenue management principles and pricing strategies is essential, as the role involves upselling, cross-selling, and monitoring room inventory. The position also requires consistent communication with guests and internal teams to coordinate requests, payments, and special arrangements. This role suits a professional who thrives in a fast‑paced hospitality environment and has excellent organizational and administrative skills. Attention to detail, time management, and a customer‑centric mindset are crucial to success. Key Responsibilities Manage all reservations across multiple booking channels Prepare and issue accurate rate quotations with follow‑ups Drive revenue through upselling and yield management Maintain accurate booking, payment, and guest records Monitor room availability, inventory, and discrepancies Support revenue management and OTA platform updates Coordinate group bookings and room allocations Handle invoicing, payments, and reconciliations Manage guest requests and interdepartmental coordination Respond to enquiries promptly and professionally Address guest feedback and resolve complaints Maintain PMS (Protel) accuracy and knowledge Update reports and assist in revenue meetings Support rate contracts and administrative processes Requirements Experience in hotel reservations or front office Knowledge of revenue management and rate structures Proficiency in PMS systems and OTA extranets Strong communication and organizational skills Ability to multitask in a fast‑paced environment Customer‑focused and solution‑driven mindset Team player with adaptability and attention to detail Additional Benefits Uniform Salary R16 - 20 000 p.m CTC (DOE) This is not a live in position Start date: ASAP #J-18808-Ljbffr