Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. The Group Procurement team within Shared Services has an opportunity for a Business Analyst based in Bellville, Cape Town. This role supports the Sanlam/Santam Group and will play a key part in establishing and operating the centralised Group Procurement Department to deliver efficient, compliant and high‑quality procurement services What will you do? Group Procurement requires a Business Analyst with procurement-related experience and understanding to assist with the planning, design, development and rollout of efficient business, procurement and operational systems that support organisational functions and processes across the Sanlam Group. What will make you successful in this role? Provide support with business stakeholders to identify procurement-related challenges, improvement opportunities, and areas requiring strategic intervention. Collaborate with stakeholders to address business issues and formulate optimal procurement‑focused solutions. Contribute to the conceptual development of initiatives, including solution proposals and the preparation of inputs for business case development. Support the clarification of business requirements, development of user stories, and preparation of specifications. Analyse and deconstruct relevant business processes to understand operational impacts across the organisation. Provide support in procurement system design activities and user acceptance testing where required. Ensure that implemented solutions align with agreed business expectations and quality standards. Participate in quality assurance processes, user acceptance testing, and system adoption activities. Investigate production incidents and change requests, working with development teams to identify and implement appropriate resolutions. Collaborate with internal stakeholders across Group Procurement, as well as with change management, SGT, training, design, development, and testing teams. Adhere to organisational policies, procedures, standards, and methodologies. Qualification and experience Degree related to business analysis and information systems e.g. B. Com Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution 3 - 5 years’ experience as Business Analyst e.g. CBAP will be advantageous in Financial service or procurement environment Experience with working in an agile environment e.g. Scrum, managing product backlogs and writing user stories Experience in the use of software and process modeling methodologies and tools including experience working in SAP/ JDE Experience in workshop facilitation and communication with stakeholders both internal and external Experience in the use of project management techniques and methodology advantageous Experience in the insurance industry regulatory and compliance environment advantageous Experience in reverse‑engineering business processes and systems to identify operational gaps, dependencies, and improvement opportunities. Delivering results and meeting customer expectations Skills Strong analytical and problem-solving ability Strong customer service orientation and collaborative interpersonal style Thorough knowledge and understanding of business, process and technology environments Effective communication skills, both written and verbal Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external High confidence, self-driven individual who can remain calm and focused under pressure. Ability to manage own workload and timelines Ability to effectively deal with conflict situations Ability to be organized while working in a complex, fast‑paced and dynamic environment Ability to work independently and collaboratively Drives Results Flexible and Adaptable Client Focus Business Analysis Trend Analysis Research Reporting and Administration Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Step 2 Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two‑way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr