Luxury Hotel based in Rosebank, part of an international group, is looking for an experienced Operations Manager. We are seeking a visionary and commercially astute candidate to orchestrate the seamless performance of this distinguished property. This role ensures flawless guest journeys, uncompromising brand standards, and inspired leadership across all operational divisions. The Operations Manager is entrusted with the stewardship of daily operations, partnering with HOD’s to deliver extraordinary guest satisfaction while safeguarding efficiency, profitability, and the hotel’s global reputation. As a key member of the executive team, you will shape the future of one of the world’s most iconic hospitality destinations. Duties Curate and oversee every aspect of the guest experience, from arrival to departure, ensuring an atmosphere of refined ultra luxury Uphold Michelin Key standards and elevate service benchmarks beyond expectation Inspire and guide departmental leaders to achieve operational brilliance and collaborative synergy Safeguard the elegance of rooms, public spaces, and facilities with meticulous attention to detail Champion guest recognition, VIP experiences, and bespoke service recovery Drive operational productivity, cost discipline, and revenue optimisation Contribute to strategic budgeting, forecasting, and long‑term business planning Ensure compliance with governance, financial controls, and statutory obligations Cultivate, mentor, and empower teams to embody the spirit of ultra luxury hospitality Represent Operations at the highest level of executive forums Requirements Grade 12 and a formal hospitality qualification Minimum of 2 years’ experience as an Operations Manager or Rooms Division Manager within a well-known international brand Proven success as an Operations Manager, Director of Rooms, or Senior Rooms Leader in an ultra‑luxury or Michelin Key property Inspirational leadership with sharp operational and commercial insight Mastery of Rooms, Housekeeping, Engineering, and Guest Services operations Experience managing complex teams and diverse departments Passion for guest‑centric excellence and bespoke service delivery South African citizen, or foreign national with permanent residency status #J-18808-Ljbffr