Key Responsibilities Branch & Financial Performance Ensure all assigned branches meet sales targets, gross profit margins and customer service standards Review and manage monthly branch performance , income statements and budgets Monitor profit and loss, stock levels, shrinkage, losses and operational costs Drive corrective action plans where performance gaps exist Operational Oversight Ensure branches operate efficiently, including receiving, dispatch, stock handling and housekeeping Drive compliance with fleet usage, equipment maintenance and operational procedures Monitor and reduce stock losses, downtime and operational inefficiencies People Management & Leadership Lead, mentor and support Branch Managers and their teams Identify training needs, succession planning and talent development within the region Address performance, conduct, and disciplinary matters in collaboration with HR Foster a culture of accountability, engagement and high performance Customer & Community Engagement Drive exceptional customer experience and retention Analyse customer feedback and complaints, ensuring effective resolution Support sales initiatives to attract new customers and regain lost business Build strong relationships with key customers and stakeholders Compliance, Health & Safety Ensure compliance with company policies, operating standards and legislative requirements Enforce health and safety standards , security measures and audit readiness Monitor and support completion of safety checks and compliance documentation Reporting & Administration Submit accurate and timeous weekly and monthly regional reports Track KPIs including sales, stock counts, customer satisfaction and safety metrics Participate in regional and national management meetings Minimum Requirements BCom Management or relevant degree (advantageous) At least 58 years experience in a similar regional or multi-branch management role Strong experience in retail, automotive, wholesale or distribution environments Proven track record in profit & loss management and financial accountability Solid understanding of sales, stock control, operations and customer service Valid drivers licence and willingness to travel extensively within the region Key Competencies & Attributes Strong leadership and people management skills Excellent commercial, analytical and financial acumen High-level planning, organising and problem-solving ability Strong communication, negotiation and conflict management skills Results-driven, hands-on and able to operate at both strategic and operational levels High levels of integrity, accountability and resilience