About You You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you’d have a gold medal. You are a superhero of systems, a champion of customers, and a master of the after‑sales journey. Responsibilities Returns & Inventory: Coordinate and manage customer / supplier returns. Perform physical assessments and testing on returned products to facilitate resolutions. Documentation & Data: Maintain 100% accurate records across all platforms (Zendesk, Asana, G‑Suite). If it happened, you’ve documented it. Customer Interaction: Assist customers in‑person (walk‑ins), via phone, and email with a warm welcome and clear communication. Trend Spotting: Identify query and product‑related trends and upscale to help lower return volumes and improve quality. Cost‑Saving: Flag costly team errors and collaborate with our Clearance team to recover value from returned goods. Collaboration: Actively engage with Customer Service and cross‑functional teams to remove resolution obstacles and represent the voice of the customer. Experience And Qualifications Matric/Grade 12 (Minimum). Tech Savvy: Excellent computer literacy; experience with Zendesk, Freshdesk, or G‑Suite is a massive plus. Experience: Previous experience in administration, customer service, or warehousing will give you a head start. Skills: Exceptional written and verbal communication, high attention to detail, and a solutions‑focused mindset. Attributes: You are a team player who is highly adaptable, self‑motivated, and stays calm under pressure. Values Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow. Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress. Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values. Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences. Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations. #J-18808-Ljbffr