Job Title: Customer Success Manager (Remote - EST Time Zone) Location: Remote (Must be available during Eastern Time business hours) Employment Type: Full-Time About Us: A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients. Role Overview: As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts. Responsibilities: Serve as the lead contact for all client account management matters Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with the sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed Requirements: 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role Proven track record of meeting or exceeding targets in account growth and retention Excellent listening, negotiation, and presentation skills Strong verbal and written communication abilities Experience with CRM software (e.g., Salesforce, HubSpot) Ability to work independently in a remote environment and manage priorities effectively Bachelor’s degree in Business, Marketing, or relevant field preferred What We Offer: Flexible remote work culture (must be available EST business hours) A collaborative and inclusive work environment Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales and Business Development Industries IT System Custom Software Development Referrals increase your chances of interviewing at HIREXE by 2x Get notified about new Customer Success Manager jobs in South Africa . Cape Town, Western Cape, South Africa 6 days ago South Africa $21,600.00-$30,000.00 1 hour ago Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago Customer Success Manager (Podcast Company) Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago Customer Success Manager (Podcast Company) Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago Client Success Manager (Podcast Company) Senior Customer Success Manager (Podcasts) Pretoria, Gauteng, South Africa 1 month ago Client Success Manager (Podcast Company) Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago Senior Customer Success Manager (Podcasts) Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago eThekwini, KwaZulu-Natal, South Africa 1 week ago Vereeniging, Gauteng, South Africa 1 week ago Cape Town, Western Cape, South Africa 9 hours ago Centurion, Gauteng, South Africa 1 day ago Johannesburg, Gauteng, South Africa $400.00-$ hours ago Johannesburg, Gauteng, South Africa 9 hours ago City of Tshwane, Gauteng, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr