Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 3 Simmonds Street To proactively direct the Service Lifecycle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies. Responsibilities Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting. Facilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit. Qualifications Type of Qualification: First Degree Field of Study: Information Technology Experience Required Delivery Enablement Technology 2 - 5 years Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice 2 - 5 years Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework 2 - 5 years Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries. Additional Information Articulating Information Challenging Ideas Developing Strategies Directing People Empowering Individuals Exploring Possibilities Providing Insights Resolving Conflict Showing Composure Upholding Standards ITIL4 Information Security Management Knowledge of Banking & Financial Service Crisis management ITSM Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on #J-18808-Ljbffr