Key Information Organization: Doctors Without Borders (MSF-SA) Title: Face-to-Face & Telemarketing Officer Location: Johannesburg Deadline: 08 June 2026 Employment Type: Full time Salary: R30,447.00 monthly Job Description Are you a dynamic sales leader with a passion for humanitarian causes? As a Face‑to‑Face & Telemarketing Officer at MSF Southern Africa, you’ll drive the performance of our external fundraising agencies, ensuring high-quality donor acquisition and retention through hands‑on leadership, training, and data‑driven strategies. This role is perfect for an energetic professional who excels at motivating teams, optimising campaigns, and aligning fundraising with MSF’s ethical values to support life‑saving work worldwide. Why Join MSF? Make a global impact: support a world‑renowned organisation that transforms lives through healthcare and advocacy. Advance your fundraising career: gain experience in a mission‑driven environment with opportunities for innovation and leadership. Join a vibrant community: work alongside passionate professionals in a diverse, inclusive workplace. What We Offer Monthly Salary: R30,447.00 Position Level: 5 Benefits: 13th cheque in November, 10% additional pension contribution, 100% medical aid contribution, transport allowance, and cell phone allowance. Resources: a fully equipped workspace with a computer, internet, stationery, and more. Contract: 12 months – based in Johannesburg. Roles and Responsibilities Lead field and agency operations: serve as MSF’s on‑site representative, build relationships with agency managers and teams, conduct regular site visits for monitoring and coaching, and drive excellence through feedback and troubleshooting. Deliver training and quality assurance: provide engaging training sessions, observe pitches and calls, refine scripts and techniques, implement evaluation frameworks, and ensure accurate communication of MSF’s mission and principles. Monitor performance and reporting: track KPIs like conversions, retention rates, and ROI; produce insightful reports; collaborate with digital, BI, and retention teams for data‑driven improvements. Ensure compliance and donor experience: enforce ethical standards, brand guidelines, and data protection (PoPIA); conduct audits; resolve complaints promptly. Handle administration and coordination: manage contracts, invoices, logistics, dashboards (e.g., Salesforce), and procurement for agency renewals. Foster collaboration and innovation: share insights to enhance campaigns and donor journeys, integrate systems, and identify new techniques for efficiency. Qualifications and Requirements Diploma or Degree in Sales, Marketing, Communications, or a related field. 3–5 years’ experience in direct sales, fundraising, or donor acquisition (Face‑to‑Face and/or Telemarketing). Proven track record in training, coaching, and motivating teams, with experience managing external agencies. Proficiency in Microsoft Office (Excel/Google Sheets) and CRM systems (Salesforce advantageous). Valid driver’s licence and own reliable vehicle for regular travel within South Africa. Fluent in English; additional languages are a plus. Call centre and Face‑to‑Face experience advantageous; NGO or humanitarian background desirable. Personal Qualities Driven & persuasive: motivate others, inspire performance, thrive in target‑driven environments. Team player: collaborate effectively and build strong relationships in a dynamic, supportive setting. Detail-oriented: ensure accuracy in reports, compliance, and data management. Culturally sensitive: approach work with cross-cultural understanding and confidentiality. Values-driven: align with MSF’s principles of respect, transparency, integrity, accountability, trust, and empowerment and adhere to the MSF Behavioural Commitments. #J-18808-Ljbffr