Operations Trainer - Automotive Contact Centre The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key Responsibilities Training Delivery Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training. Assessment Complete assessments for all training events. Provide remedial support to delegates prior to re‑assessment. Administration Capture learner records in line with Ucademy requirements. Complete annual training reports. Update operational skills matrix. Qualifications required Tertiary qualification in training and development would be beneficial. Experience required 2+ years’ experience in Learning & Development. Previous experience in an Automotive role would be beneficial. Training, coaching and mentoring experience. Computer literacy at intermediate level (MS Office). Knowledge, Skills and Attributes required High proficiency in delivering impactful training and facilitation. Strong planning, organising and time‑management skills. High proficiency in verbal and written English. Strong communication and interpersonal skills. High attention to detail and accuracy. The ability to work within a team. Self‑motivated. Self‑manageable. Ability to learn, understand and master new information and multiple processes quickly. #J-18808-Ljbffr
Operations Trainer - Automotive Contact Centre
WNS GLOBAL SERVICES
centurion, centurion
Published 22 days ago
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