Key Responsibilities Oversee the day-to-day running of the retail branch Lead, motivate, and manage staff performance Ensure excellent customer service standards are maintained Handle staff scheduling, attendance, and productivity management Address staff-related matters professionally and ensure the correct initial procedures and documentation are followed in line with the Labour Relations Act (LRA) and company policies Maintain operational standards, stock control, and general branch administration Ensure compliance with company procedures, health and safety standards, and labour legislation Support recruitment, onboarding, and training of staff where required Resolve customer and operational matters efficiently and professionally Minimum Requirements Proven experience in a retail supervisory or management role 2 years retail store supervision experience essential Strong staff management and leadership experience Sound understanding of the Labour Relations Act (LRA) and workplace disciplinary procedures Ability to manage staff matters confidently, professionally, and fairly Strong administrative and organisational skills Excellent communication skills Afrikaans first language essential Reliable transport and ability to travel to Melkbosstrand daily Computer literacy and retail systems experience advantageous Working Hours 195 hours per month Includes Saturday AND Sunday morning shifts One weekend off per month Personal Attributes Strong leadership presence Professional and dependable Able to work under pressure and make sound decisions Team-oriented with a proactive approach High level of accountability and attention to detail #J-18808-Ljbffr