Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices, sufficient to identify network equipment types, ports, power supplies, uplinks and patch panel layouts. Follow remote instructions accurately (step‑by‑step) without deviating from approved runbooks. Perform basic checks: link lights, port‑mapping verification, cable reseat, label verification. Network device rack & stack: rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post‑install verification. Basic configuration: perform basic level initial actions as instructed by the Remote Support Team, such as connecting console and granting remote access session (screen‑share/terminal access where applicable), executing clearly provided command steps (copy/paste) when approved, and applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved. Requirements Required Skills: Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall). Providing physical access support to the Remote Support Team. Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Basic understanding of network devices: equipment types, ports, power supplies, uplinks, patch panel layouts. Follow remote instructions accurately (step‑by‑step), without deviating from approved runbooks. Basic checks: link lights, port‑mapping verification, cable reseat, label verification. Network device rack & stack: mounting/unmounting per site rules and safety practices. Patch and dress cables to basic professional standard. Coordinate with Remote Support Team for post‑install verification. Basic configuration: connect console, grant remote access session, execute command steps (copy/paste), apply baseline actions (set management IP/VLAN) when instructed and approved. Required Tools: Laptop (Windows/macOS) with terminal tools (e.g. PuTTY, Teams, Anydesk) and full administrator rights. Console cable (e.g. RJ45‑to‑USB/Serial as applicable) and required adapters. Spare patch cord/cable (5 m) x 2. Basic screwdriver kit (Phillips/flathead/torx as applicable). Basic cable testing tools for damage identification (e.g. cable tester; other basic testers). Crimping tool and cutter. RJ45 terminator (surplus). Labelling machine. Required Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or 2 additional years of relevant IT experience may be considered). 3 to 5 years of experience in a Deskside Support role, including at least 3 years of face‑to‑face user support. 3 years of hands‑on support experience for both macOS and Windows. Understanding of basic networking concepts, including VLANs, DHCP, and using tools such as Active Directory, SCCM. Key Skills: Apple, ABAP, Application Engineering, Administration And Secretarial, Application Management. Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr