About The Role The Academy Manager – Business Support Centre (BSC) is responsible for managing the design, development and implementation of all functional learning needs within the BSC business context. The role includes the maturing of the BSC functional L&D academy blueprint. The goal is to develop employee capabilities by providing high-impact learning experiences, clear career development pathways, and opportunities for professional accreditation — all aligned with business needs. You will also be exposed to many opportunities to develop your career. Key Performance Areas Academy Development: Learning Experience Design & Delivery People Management and Coaching Academy Operations & Governance Stakeholder & Business Integration What You Will Do Develop and implement the academy framework with tiered learning paths (foundation, intermediate, advanced). Design and deliver blended learning programs (online, in-person, experiential) in partnership with subject matter experts and external providers. Manage academy operations, including budget, vendor contracts, and quality assurance. Integrate the academy with business strategy by engaging stakeholders and aligning learning objectives with workforce needs. Manage the academy team. What You Will Bring Relevant HR and/or Learning qualification or certification. 6-8 years in L&D, talent development, or corporate academies. Minimum of 1 year L&D experience within the BSC or Contact Centre related environment. Proven track record of managing, growing and developing employees within their teams. Experience in curriculum development, learning design, and managing learning platforms. Collaborating with SMEs and service providers to bring programmes together and deliver effective learning experiences. Managing multiple projects simultaneously, including planning, execution, and evaluation. Strong business acumen, working within budgets and managing resources effectively. Experience building and leading a learning academy within a contact centre environment, including digital learning, AI-enabled learning, onboarding programmes, development pathways, and continuous upskilling initiatives. Strong execution focus and ability to work effectively in a complex environment. Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. #J-18808-Ljbffr