BMC Helix ITSM Specialist / System Administrator Cape Town, South Africa | Posted on 24/03/2026 We are looking for a highly skilled BMC Helix ITSM Specialist to join our dynamic team. This role is ideal for a technically strong professional who thrives in optimizing ITSM platforms, enhancing system performance, and driving seamless integrations across enterprise environments. You will play a key role in configuring, maintaining, and evolving the BMC Helix ecosystem while ensuring alignment with best-practice ITIL processes. Key Responsibilities System Configuration & Maintenance Administer and support BMC Helix ITSM modules including Incident, Problem, Change, Asset, and Knowledge Management Ensure system stability, performance, and availability across environments User & Access Management Configure and manage user roles, permissions, and licensing within the AR System server Maintain secure and compliant access controls Customization & Development Design and implement workflows, forms, and business rules tailored to business requirements Enhance system functionality through development and configuration Integrations Integrate BMC Helix with enterprise systems, CMDB, and monitoring tools Work with APIs, web services, and SaaS-based integrations Monitoring & Performance Optimization Proactively monitor system health and performance Troubleshoot issues and implement improvements for high availability Manage system upgrades, patches, and migrations Ensure minimal downtime and seamless transitions Develop, configure, and troubleshoot complex service catalog workflows Documentation & Reporting Maintain comprehensive technical documentation and SOPs Configure and generate system reports and dashboards Requirements Required Skills & Experience Strong hands-on experience with BMC Helix ITSM / Remedy Proficiency in BMC Helix Developer Studio and AR System (Action Request System) Experience with Atrium Integrator (AI) and system data integrations Solid understanding of ITIL processes (Incident, Problem, Change Management) Experience working in SaaS environments , APIs, and web services Strong troubleshooting, analytical, and problem-solving skills #J-18808-Ljbffr