ENVIRONMENT Our client, a company operating in the digital payments and fintech space, is looking for a proactive and customer focused individual to join their Customer Support team. This role is best suited to candidates with previous experience in customer service, payments support, or a digital platform environment who are comfortable assisting merchants and customers with payment related queries. The successful candidate will play a key role in supporting users, investigating transactions, and ensuring a smooth payment experience across the platform as well as using their leadership qualities. DUTIES Provide customer and merchant support related to digital payments Assist users with payment queries and guide them through payment processes Search, track, and investigate transactions to resolve issues Support merchants in navigating dashboards and understanding payment flows Identify transaction trends and escalate potential issues where required Assist with enabling, disabling, or adjusting payment channels Work with eCommerce merchants to resolve basic plugin or payment method issues Maintain accuracy, professionalism, and quality in all customer communications Leadership abilities. REQUIREMENTS Matric (Grade 12) essential Previous experience in customer service, support, or payments related roles preferred Has previous leadership experience Experience working with payment platforms, fintech systems, or digital products advantageous Strong communication and problem-solving skills Comfortable investigating transactions and resolving customer queries Good computer literacy and ability to work across multiple systems Ability to work in a fast-paced environment and manage multiple queries Professional, reliable, and customer focused WORKING HOURS This role operates on a rotating shift schedule. Morning Shift - 7:00 AM – 3:00 PM or 4:00 PM Afternoon / Night Shift - 3:00 PM or 4:00 PM – 12:00 AM Weekend Shifts - 8:0 AM – 5:00 PM (on rotation, not every weekend) #J-18808-Ljbffr