Business Analyst bridges business and operations, driving efficiency through process optimisation, data management, and technology enablement. The role focuses on analysing financial, operational, and system data to identify performance trends, optimise workflows, and enable scalable, technology‑driven solutions such as AI integration and automation. Successful candidates work closely with executives, senior stakeholders, and operational leaders to translate complex data into insights, business cases, and actionable recommendations. Process Optimisation & Business Efficiency Analyse and evaluate current workflows and operational processes across all business functions. Identify inefficiencies, bottlenecks, and duplication of effort and design improved processes to strengthen control environment, reporting accuracy and scalability. Design and implement streamlined, technology‑enabled standardised processes aligned with best practices to improve operational performance. Drive the transition from manual workflows to automated, system‑integrated processes. Support development of business cases for new initiatives, investments, and system enhancements. Monitor business performance with tracking tools, establish corrective measures as needed, and prepare detailed reports for risk mitigation and profit optimisation. Data Analysis & Performance Insights Develop actionable insights to support strategic and operational decision‑making. Maintain fit‑for‑business commercial models, dashboards, and management reports. Establish performance metrics and reporting frameworks across business units. Ensure alignment between data insights and business objectives. Identify opportunities to implement AI‑driven solutions to improve efficiency and decision‑making. Evaluate and deploy advanced tools (current and emerging) to optimise workflows and data utilisation. Support integration of advanced ICT tools (ERP and CRM systems, cloud platforms such as Azure and AWS, data platforms and analytics environments). Promote adoption of new technologies across the business. Drive innovation through emerging technologies and continuous improvement. Data Management & Governance Ensure data accuracy, integrity, and governance across all business platforms and systems. Assemble and summarise customer and supplier data into structured reports to assess financial status and associated risks. Define data ownership, standards, and validation processes. Implement data validation processes and controls. Define and enforce data governance standards. Improve accessibility and usability of business data for stakeholders. Cross‑Functional Collaboration Act as a central liaison across all departments (Commercial, Solutions, Technical and Engineering). Facilitate workshops to scope requirements, challenges, and solutions. Translate business needs into clear, structured deliverables and objectives. Work within the organisation’s technical framework to ensure alignment with systems and architecture. Documentation & Process Design Develop and implement detailed operational manuals, SOPs, workflows, etc. Compile detailed business requirements documents (BRDs) and functional specifications. Map processes and workflows using appropriate tools and methodologies. Ensure all documentation is clear, structured, and accessible to support system implementation and ongoing operations. Stakeholder & Change Management Engage executives, operational and technical teams, and business users to ensure alignment on priorities and deliverables. Present and motivate findings and recommendations to senior and executive stakeholders. Drive adoption of new systems, tools, and processes. Support digital transformation and organisational change initiatives. Communicate complex technical concepts in business‑friendly terms. Facilitate stakeholder scoping meetings and output management. Provide training and support (mentoring) to ensure adoption of new processes, tools, and reporting frameworks. Stay up to date with business best practices in automation, AI adoption, and business intelligence. Engage with all levels of staff, including executive management and external third parties. Key Priorities Optimisation of workflows and processes. Driving business efficiency across the organisation. AI integration and digital transformation. Transition from manual to automated operations. Strengthening data management and governance practices. Leveraging advanced tools and technologies. Necessary Skills / Qualifications 4+ years of proven work experience in business analysis, process improvement, or a similar role. Bachelor’s degree in business or related discipline. Experience within the ICT/Telecommunications Industry is advantageous. Experience working in group or multi‑entity environments is advantageous. Experience working across multiple business functions. Exposure to technology‑enabled or data‑driven organisations. Proven track record of business process automation and automation projects. Advanced experience with business optimisation, AI, process mapping and data analytics tools. Strong analytical skills and demonstrated ability to understand complex business concepts. Structured, detail‑oriented, and able to manage multiple priorities. Comfortable working across multiple business functions. Outstanding presentation, reporting and communication skills. Ability to analyse complex data and translate it into practical business insight. Strong stakeholder engagement and communication skills. Effective and efficient time management. Excellent problem‑solving, analytical, technical and numerical abilities. Strong decision‑making, interpersonal, communication and presentation skills. Work both individually and as part of a team where appropriate. Willing to carry out or assist with tasks as required to achieve deliverables. Regularly familiarise yourself with Borwood’s portfolio of products, services, customers, suppliers and internal procedures. Notice The above statements are intended to describe the general nature and level of work performed by this position. They are not exhaustive, and staff may be required to perform duties outside of their normal responsibilities as needed. #J-18808-Ljbffr