Teleperformance seeks a Real Time Analyst located in Cape Town, South Africa. This role involves monitoring real-time adherence to service levels, analyzing key performance indicators, and producing reports. The ideal candidate should have at least 2 years of experience in a similar role, be proficient in MS Excel, and have familiarity with tools like IEX and Calabrio. Strong analytical, organizational, and communication skills are essential for success in this dynamic environment.#J-18808-Ljbffr
Realtime Wfm Analyst - Contact Center Optimization
TELEPERFORMANCE
cape town, cape town
Published 19 days ago
Report job