Trade Management Support Analyst (12-Month Contract) (CPT) IT - Analyst, Data Management ~ IT - Support Cape Town - Western Cape - South Africa Environment A dynamic Independent Asset Management Firm seeks to fill a 12-Month Contract role for a Trade Management Support Analyst who will serve as a first point of contact to the business to enable efficient and effective restoration of incidents and requests. You will be involved with the initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the Trade Management team. Applicants will require exposure of at least 3 years to the Trade lifecycle / supporting Front Office users (Trading, Operations, Portfolio Management), have proficiency with Charles River IMS, Excel & MS Office with good analytical and problem‑solving skills. Any SQL skills and experience with CRIMS or any other OMS will prove beneficial. Duties Initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the Trade Management team. Provide clear communication and instruction to users on related issues. Escalate to senior management and key stakeholders where necessary. Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. Assist management with reporting and audit across the Trade Management team. Study for relevant qualification (Finance, IT) where applicable. Requirements Charles River IMS. Exposure to the Trade lifecycle / supporting Front Office users (Trading, Operations, Portfolio Management) for a minimum of 3 years. Strong Excel. Microsoft Office. Good Customer Service. Desirable SQL skills. CRIMS highly desirable or Any other OMS. Attributes Proven interest in Technology and Finance. The ability to build and maintain meaningful relationships. A client focused and collaborative approach. Ambition, balanced with decency and humanity. Ability to analyse, interpret and assimilate information. Apply for this Job #J-18808-Ljbffr