ROLE & RESPONSIBILITIES: Complete daily, weekly and monthly reports for operations and tasks across multiple topics. Manage and review all KPIs across all products and report on escalations timeously. Produce monthly reports across products for performance, delivery and compliance. Assist infrastructure feature teams in post-processing of incidents. Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications. Assist in planning and ensuring appropriate use of operation resources. Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities. Apply agile methods to improve operations processes. Engage in continuous learning and development opportunities. Provide support to team members and contribute to a collaborative environment. QUALIFICATIONS/EXPERIENCE: Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress). Minimum 2 years working experience in an operations team and environment. Experience in Linux, PowerBi, Excel, Qlik or other similar dashboard tools. (Advantageous) Experience with ServiceNow (advantageous)