What this job involves As a Workplace Experience Ambassador, you will be the owner of the internal and external visitor experience, providing the highest possible standards of engagement with our customers through all front‑of‑house and meeting & event services. This role exists to ensure all interactions leave customers with a positive, memorable experience. While providing front‑of‑house services is a key deliverable, you will also be responsible for standards of presentation, administration, and delivery of all meeting and event services and areas, working in a variety of settings. You must be customer‑ and quality‑obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures. What your day‑to‑day will look like Take ownership of the internal and external visitor experience to ensure all interactions leave customers with a positive, memorable experience Deliver all core front‑of‑house services such as sign‑in, badging, luggage, lost and found, and deliveries Receive, direct, and relay telephone, email, and other queries via front‑of‑house while greeting, assisting, and directing candidates, new hires, visitors, and the general public appropriately Maintain continual awareness of all onsite events to ensure visitor experience is personalized and optimized Proactively contribute to maintaining the highest standards of presentation and functionality across identified front‑of‑house and meeting and event areas with great attention to detail Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured Create and efficiently maintain up‑to‑date Outlook, conference room finder, and SharePoint room booking systems for identified meeting and event spaces Provide daily liaison with one‑team partners such as security and janitorial teams on the coordination of meetings and events Support and cover other facilities team services as required, such as trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and one‑off or administrative tasks Required Qualifications Experience in reception, concierge, or related field Excellent people skills and ability to interact with a wide range of client staff and demands Previous experience working within a high‑profile corporate environment Fluency in English and local language Strong PC literacy and proven ability to manage daily activities using various systems Very high attention to detail Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal Ability to maintain professionalism at all times and be an ambassador of the team Preferred Qualifications Previous catering or hospitality experience Facilities Management exposure Excellent team player with the desire to go above and beyond for each other High awareness of local area services such as shops, restaurants, hotels, and transport in order to support customers Ability to work flexibly in different settings as part of a team Location Onsite JLL is an Equal Opportunity Employer committed to diversity and inclusion. #J-18808-Ljbffr