Legal Intern (x4 posts) Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in a procedurally fair, economical, and expeditious manner. Job Reference Number: OPFA/LI/2026/01 Department: New Complaints Unit Job Type: Contract Job Description The Legal Intern is responsible for attending to pension fund complaints lodged in terms of the Pension Funds Act, 24 of 1956. The incumbent assists with the lodgement of complaints, drafts and sends correspondence to parties, engages in the investigation of complaints, and drafts determinations in line with the established workflow. The role also requires managing all administrative aspects of complaint files, maintaining accurate records, and submitting weekly and monthly statistics to the team leader. Responsibilities Attend to walk‑in complaints and lodge new complaints. Draft and send initial letters to parties. Draft and send reply/follow‑up letters. Ensure documents are sent to the correct parties. Receive responses and replies and save them on the software system (Respond). Engage in the investigation of complaints and draft determinations in accordance with the workflow. Engage with parties regarding the administrative aspects of the file/investigation. Prepare draft letters based on research and directions from the team leader. Request replies to letters from complainants. Request confirmation of settlement from parties. Peruse responses from parties and advise the team leader if further information is required. Follow up on undertakings to respond. Request all necessary investigation reports. Keep record of all files allocated to the intern. Keep all correspondence related to a complaint together, including telephone calls, emails, etc. Submit weekly and monthly statistics to the team leader. Duration 24 Months. Key Competencies Computer literacy – MS Word, Excel, MS Outlook. Communication skills. Listening skills (verbal and written). Self‑motivation. Planning and organising. Resilience. Ability to analyse, interpret, solve problems, and make legal arguments to reach a conclusion. Ability to make investigative decisions in the resolution of complaints. Behavioral Attributes Creative thinker passionate about service delivery. Thrives under pressure. Displays compassion towards members of the public and complainants. Open‑door policy. Energetic and outcomes‑driven with strong deadlines focus. Influential team player and great communicator. High levels of integrity and professionalism. #J-18808-Ljbffr