Customer Success Manager The Role Our Customer Success team is passionate about enabling positive experiences. Helping customers get the very best value from our platform and partnering with customers to ensure success for all, we strive to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. To realize this, we need the extraordinary contribution of many individuals working together as a team. We invite you to bring your best and become a member of this innovative team! Who You Are 2+ year's experience in a Customer Support / Customer Success position Strong customer-facing and presentation skills Excellent written and verbal communication skills BA or BS degree preferred. HR Tech experience is a plus but not necessary. Strong work ethic, integrity, and desire to succeed. Adaptable to new initiatives What You'll Do Build strong relationships with customers to understand their needs and ensure their success with the platform. Become a platform expert in providing solutions-based training, consultation, and support. Lead online training, reviews, and one-on-one conversations to educate customers on the features of our platform. Help manage and maintain how-to guides and customer support resources within our Help Center. Maintain an understanding of customers' recruiting and employee placement strategies. Collaborate with Onboarding Managers and Support Specialists to ensure a cohesive customer experience. Partner with the Account Management team to determine upsell, cross-sell, and expansion opportunities. Serve as an escalation point for customers on key issues. Represent the voice of the customer and provide feedback to influence future product roadmaps. A successful candidate will be not only an accomplished Customer Success professional but also a critical and strategic thinker and of course, an exceptional team player. Our Values Our values define who we are, what we do, how we hire, and how we do business. These core principles inform both our work and the way that we do it. We strive for a work environment grounded in curiosity and respect, where every member of our community can share their burning questions and bright ideas. We're growing as partners on a shared journey. We create space to be who we are. We are human-centric. We have a deep desire to solve hard problems. We foster communication through empathy, humility, and openness. #J-18808-Ljbffr