HEAD OF BUSINESS ENABLEMENT (GEN-AI) - Contract position Location: Johannesburg (Onsite)Industry: Technology / Digital Transformation A leading organisation is seeking a Head of Business Enablement to drive the adoption and value realisation of Generative AI across the enterprise. This is a strategic leadership role responsible for building and managing a business-facing enablement capability, ensuring effective adoption of Gen-AI solutions while aligning business demand with technology delivery. THE ROLE You will lead a Gen-AI enablement function, acting as the bridge between business stakeholders and technology teams, ensuring demand is effectively prioritised, delivered, and translated into measurable business value. Key responsibilities include: Service Ownership & Leadership Owning the end-to-end business enablement operating model Leading and managing the enablement team across business units Ensuring service continuity, onboarding, and knowledge management Driving a delivery culture focused on practical outcomes and adoption Stakeholder Management & Engagement Acting as the primary interface between business and technology leadership Leading governance forums, including operational reviews and steering sessions Providing transparent communication on delivery progress, adoption, and value Influencing stakeholders across executive and operational levels Demand Intake, Triage & Prioritisation Owning the intake and prioritisation of Gen-AI-related demand Translating business needs into clear problem statements and delivery backlogs Distinguishing between tactical enablement and strategic platform initiatives Ensuring visibility and tracking across all demand pipelines Orchestration with Technology Teams Acting as the translation layer between business and engineering teams Overseeing structured escalation of complex requirements Tracking delivery progress and ensuring alignment between stakeholders Supporting delivery through clear articulation of value, risks, and dependencies Governance, Risk & Compliance Ensuring compliance with organisational governance, security, and data policies Maintaining risk, issue, and decision logs Ensuring all enablement artefacts are auditable and stored appropriately Performance, Reporting & Value Realisation Defining and managing SLAs, KPIs, and performance metrics Producing operational and executive-level reporting Tracking adoption, throughput, reuse, and stakeholder satisfaction Driving continuous improvement based on data and insights Mobilisation & Transition Leading onboarding, tooling setup, and initial operating model deployment Driving early delivery of enablement assets (templates, playbooks, tools) Ensuring structured knowledge transfer and sustainable handover WHAT WE ARE LOOKING FOR Key requirements: Proven experience in business enablement, transformation, or adoption-led roles Experience leading operating models within complex organisations Strong stakeholder management at executive level Experience leading multidisciplinary teams in delivery-focused environments Strong understanding of: Generative AI concepts and enterprise adoption Business-to-technology translation and solutioning Governance, reporting, and performance frameworks Experience working in fast-paced, outcome-driven environments Strong communication, facilitation, and influencing skills Advantageous: Experience within financial services or regulated industries Exposure to managed service delivery models Experience working within Centre of Excellence (CoE) environments WHO YOU ARE A strategic leader with strong commercial and delivery focus A connector between business and technology teams Outcome-driven with a focus on measurable value A strong communicator who can influence at all levels Structured, disciplined, and governance-oriented Adaptable and comfortable in fast-evolving environments WHY THIS ROLE Opportunity to lead enterprise-wide Gen-AI adoption initiatives High-impact role at the intersection of business and technology Exposure to cutting-edge AI and digital transformation programmes Strong visibility with executive leadership and key stakeholders Opportunity to shape operating models and drive measurable business value #J-18808-Ljbffr