The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organisation. As part of our Operations team, this role sits across multiple functional areas including Project Management, Resource Management, Training Solutions Management, and Business Operations Management. It is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross‑functional teams, including internal departments, senior leadership, project managers and consultants, to ensure smooth and efficient operational delivery. The successful candidate will be highly organised, proactive, and detail orientated, with strong written and verbal communication skills. They will be comfortable operating in a fast‑paced environment, able to manage multiple priorities, and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn, adapt and continuously improve process is essential. Responsibilities Assist in the continued roll out of centralised scheduling, including process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants Own and enforce scheduling best practices and governance across the region Regular and ad‑hoc reporting around resource capacity, demand and future project requirements Schedule project resources (technical, consultancy and training services) and administer additions, changes and deletions in the scheduling system Monitor, track, and report on professional services cancellations Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice Create new projects once the sales cycle has been completed Coordinate activities, requests and approvals between PS and other MRI departments Maintain project statuses and financial budgets for projects within SuiteProjects Pro and SalesForce.com Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks Support and maintain Operations departmental processes and procedures Support onboarding of new consultants and teams into Professional Services processes, tools and ways of working Expedite quotes, orders and query resolutions from both Project and Account Managers Support and train the PS team in the use of SuiteProjects Pro, Smartsheet and JIRA Understand key data points in our systems and write ad‑hoc reports to analyse data Timesheet monitoring, escalation, and reporting Assist with regional month‑end closing procedures, invoices and financial reconciliation Report and liaise with project managers regarding client aged debt positions Handle invoice matching and invoice queries when required in support of the finance team Identify, propose and implement process improvements to increase efficiency and scalability of Professional Services operations Requirements Must be a driver, a great communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently Strategic, tactical, and detailed oriented. Meticulous attention to detail required – places high value on order, accuracy, client satisfaction and turnaround times Moderate to expert in MS Excel and MS Office (formulas, formatting, pivot tables) Display professionalism and exceptional communication skills to address questions and queries promptly and effectively Analytical, able to review numbers, gather and present results for business review to help drive process improvement and change Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives Capability to multi‑task along with a willingness to learn, develop, accept and adapt to a constant changing environment Great organisational and record‑keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team Confidence to accomplish job requirements and positively welcome feedback for continuous improvement Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts Prior experience in Professional Services or IT consulting is a plus Knowledge of Salesforce.com is a plus Benefits Office breakfasts, quarterly lunches and virtual social events Employee‑led groups such as DEI committee, Women and Allies, and Pride Event Group Medical Aid Scheme Competitive Personal Pension plan Parental Leave benefit to support families 25 days of annual leave plus public holidays, and 16 hours of Flex Time Off Tuition Reimbursement Schemes Flexibility to work from anywhere in the world for two weeks a year EEO Statement MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that belonging is a direct result of diversity, equity and inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. #J-18808-Ljbffr