Minimum requirementsIT qualification/background (A+, N+) 2 - 4 years experience in an IT user support role within a professional services environment Must have working knowledge of Desktop/laptop hardware, multifunction printers, networking Must be able to work afterhours when required Knowledge of and experience in supporting Information sources and trading systems highly advantageous. A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations. Experience of device support (including mobile devices). Experience working as a technical team member within a busy and complex IT organisation Knowledge of and experience in supporting information sources and trading systems highly advantageous Duties:Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications. To diagnose and resolve hardware related issues on Desktops and Laptops. Manage and update assigned service calls via a Service Desk Software solution. Assist with audio-visual and technical requirements for meetings and presentations Assist with Change and Release management activities (application testing, software delivery) Maintain a shared knowledge base and engage in formal and informal knowledge transfer Assist with the investigation of new technology, hardware and software. Adhere to company processes and procedures including relevant documentation Diagnose and resolve hardware related issues on Desktops and Laptops