A large, complex, and systemically important organisation is seeking an experienced General Manager: Shared Services to lead a multi-functional shared services operation covering Finance, HR, Payroll, Travel Management, and Master Data Management. This is an N-1 executive role reporting directly to the Group CFO. The function services approximately 43,000 employees , 5,000 active vendors , and operates under strict regulatory and governance frameworks (PFMA / King IV / SOX equivalent). Requirements: 10+ years in shared services at management level, including running a large-scale, multi-functional shared services operation B Degree / B Tech / Advanced Diploma in HR, Finance, Business Management, or Business Administration (NQF7, 360 credits) Postgraduate qualification advantageous Demonstrated success in:Payroll for large employee populations Accounts payable & vendor management at scale Travel management (executive-facing) HR shared services (records, medical aid, pension interface) SLA governance & customer relationship management Driving technology transformation (digitalisation/AI) Building leadership teams & succession planning Key Responsibilities: End-to-end service delivery across Finance, HR, Payroll, Travel, and Master Data Management Service Level Agreement (SLA) design, negotiation, and governance with internal business units Driving digitalisation and AI adoption to improve efficiency without compromising service quality Managing a team of ±225 staff; addressing senior management succession risk Leading through organisational change and unbundling scenarios Ensuring zero-disruption payroll, accurate accounts payable, and clean vendor master data