Job Title: Receptionist / Passenger Coordinator Location: V & A WATERFRONT Company: SPORT HELICOPTERS Reports to: Operations Manager / HR ACCOUNTS Employment Type: (Full-Time / Part-Time) Job Summary We are seeking a professional and customer-focused Receptionist / Passenger Coordinator to be the first point of contact for our helicopter operations. This role combines front-desk administrative duties with hands-on coordination of passengers for helicopter flights. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a safety-first mindset. Key Responsibilities Reception & Administrative Duties Greet visitors, clients, and passengers in a professional and welcoming manner. Answer phone calls, respond to emails, and manage bookings or inquiries. Maintain an organized and presentable front office area. Perform general administrative tasks, such as data entry, filing, and maintaining passenger manifests. Coordinate with pilots, operations staff, and ground crew regarding flight schedules and customer needs. Assist in managing the daily flight schedule and keeping passengers informed of changes or delays. Passenger Coordination & Flight Support Ensure smooth and safe on and off-loading of passengers before and after helicopter flights. Conduct pre-flight safety briefings for passengers as required. Escort passengers to and from the helipad or aircraft while maintaining strict adherence to safety procedures. Assist with weighing and ensuring it meets company safety limits. Maintain accurate records of passenger movements and manifest documentation. Monitor and manage waiting areas, ensuring passengers are comfortable and informed. Skills & Qualifications Previous experience in a customer service, reception, or aviation-related role advantages. Strong organizational and communication skills. Ability to multitask in a fast-paced, operational environment. High attention to detail and commitment to safety. Comfortable working outdoors and around aircraft. Basic computer literacy (Microsoft Office, booking systems). Additional Information Must be willing to work flexible hours, including weekends and holidays, depending on flight schedules. Training on helicopter safety procedures and passenger handling will be provided. Uniform/PPE provided as required for airside operations. Dangerous Goods certificate will be advantageous but not a must. #J-18808-Ljbffr