Why You’ll Love Working Here If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench) . We offer a remote‑first culture , career growth opportunities , and a supportive, people‑first team that celebrates clear communication and client success. Job Description Bookkeeping & Account Management Accurately categorize transactions, reconcile accounts, and maintain clean ledgers Identify and resolve discrepancies with care and attention to detail Conduct monthly financial reviews to ensure every client’s books are accurate and up to date Client Support & Communication Serve as the main point of contact for your clients — small business owners who rely on your guidance Provide empathetic, professional, and clear communication across chat, email, and phone Build strong relationships by explaining financial information in a way clients can easily understand Problem Solving & Ownership Take initiative to identify and resolve client concerns proactively Own the client experience from start to finish, ensuring satisfaction and trust Collaborate with internal teams using tools like Bench App, Salesforce, and Slack Qualifications 1+ year of experience in bookkeeping, auditing, or tax preparation 2+ years of customer‑facing or client service experience — ideally supporting U.S.-based clients Excellent spoken and written English proficiency (clear, confident, and professional communication is a must) A strong customer service mindset with the ability to explain financial information clearly and empathetically Proficiency in QuickBooks, Xero, or similar accounting software High attention to detail, strong problem‑solving skills, and a proactive approach Degree in Accounting, Finance, or related field (or equivalent experience) Additional Information Must be based in Cape Town, South Africa and available to work North American business hours (9 AM – 5 PM EST or PST) Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow What We Offer 100% remote‑first flexibility A collaborative, tech‑savvy, and people‑focused culture Ongoing learning and development opportunities to grow your career #J-18808-Ljbffr