Duties Development of training and development plans for service technicians and trainers with clear budget requirements and timelines Business strategy for Academy with Capex requirements and return on investments Preparation of technicians/trainers together with Dispatcher before they attend an intervention. Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc. Issue, audit and record all tools required by the technicians Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit. Personal Time Off (leave) management Attend to Standby Support as per the Standby Procedure. Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Stakeholders. Active involvement in the hiring of all new staff within their team. Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development. Proactive participation in personal development along with direct line manager Experience & Qualification Requirements National or Technical Diploma in Mechanical or Electrical with a Trade Certificate Team management experience for a minimum of 5 years with a team of 10 or more people Technical knowledge of machinery within the packaging or beverage industry SAP experience MS Office Strong communication and relationship management skills Advantageous 12 years technical experience in the Packaging or Beverage industry Proven track record of personnel development, and exposure to Apprenticeship Programs Interpersonal and negotiation skills Customer orientated and able to drive and adapt to change Sense of urgency and analytical problem-solving skills (root cause analysis) Basic Project Management experience #J-18808-Ljbffr