Job Purpose Proactive Management of the ICT service calls and act as a link between ICT and business. Required Minimum education/training 3-year ICT National Diploma or degree (NQF 6 or higher) ITIL training/certification Relevant technical certifications will be an added advantage. Required Minimum work experience 5 years working experience in ICT support services. One year experience as ICT desktop support/services team leader or project manager Experience in other ICT services and infrastructure management areas Exposure to frameworks such as ITIL, ITSM or COBIT Experience with business service management solutions Experience in leading ICT desktop support projects. Experience with desktop support services reporting. Manage the provision of desktop support services i.t.o agreed service levels Key performance areas Ensure ICT governance over the desktop environment. Provide reports and escalations to Senior Manager Act as a link between ICT and business Proactive Monitoring and Management of Service levels with the Business Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA). CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan. Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC. If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful. CIPC reserves the right not to fill an advertised position. Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered. Should you experience any difficulty in applying please contact the CIPC Recruitment Office at / 7075 / #J-18808-Ljbffr