REQUIREMENT: - RSA ID and legal residence essential- Minimum 4 years' experience in a senior management role within a game lodge environment- Extensive experience in the game lodge industry essential- Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Guest Relations, and Reservations- Proven leadership and team management skills- Excellent guest relations and hosting ability- Strong financial understanding including stock control, budgeting, and cost management- Ability to manage multiple departments and priorities simultaneously- Excellent communication, organisational, and problem-solving skills- Professional, hands-on, and service-oriented approach- Own transport essential- Stable employment history preferred KEY RESPONSIBILITIES: - Support the General Manager in overseeing all aspects of lodge operations- Ensure exceptional guest experiences and service standards throughout the property- Assist in managing departmental managers and operational teams- Monitor daily operations and address operational challenges proactively- Assist with budgeting, stock control, procurement, and financial reporting- Conduct regular inspections to ensure lodge standards are maintained- Handle guest feedback, complaints, and service recovery when required- Assist with staff training, development, and performance management- Ensure compliance with company policies, procedures, and hospitality standards- Act as relief General Manager when required- Contribute to continuous operational improvements and team development initiatives PACKAGE: - Salary Negotiable (DOE)- Private live-in accommodation provided LOCATION: Greater Addo Eastern Cape