We are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. What Your Day-to-Day Will Look Like You will be required to deal with day-to-day banking needs across a range of products and services, handling complex queries and providing resolution on the first call. You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound banking queries as well as various back‑office pieces and general enquiries. You will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. Requirements Minimum: Passed Matric Certificate (Grade 12). Banking and financial experience is essential. Ability to provide exceptional customer service across a range of channels (Voice, chat, and email) while working in a fast‑paced, busy contact centre. What Amazing People Will Bring to the Role You are dedicated to providing outstanding customer service, enjoy assisting people with their concerns, possess excellent listening, communication, and empathy skills. You confidently engage with individuals to address customer inquiries and conflicts, adapt to change and work well both independently and in a team. You strive toward KPIs, welcome feedback, maintain a positive outlook, and handle pressure while tracking targets in a fast‑paced environment. Full training and ongoing coaching will be provided throughout your career. While prior knowledge of banking is not expected, you should have a willingness to learn and a drive to excel. #J-18808-Ljbffr