Guest & Operations Lead Join a growing family-run hospitality business delivering exceptional guest experiences across short-term lets and hotel accommodation. Remote (SA) | UK rota shifts including weekends | R30,000 R40,000 About Our Client Our client is a growing family-run property management and hospitality business specialising in high-quality accommodation and guest experiences. The business is built around exceptional service, attention to detail, and creating positive experiences for both guests and property owners. With a fast-paced and guest-focused environment, the company values reliability, professionalism, and a proactive approach. This is an opportunity to join a supportive team where operational excellence and customer care are at the centre of the business. The Role: Guest & Operations Lead The Guest & Operations Lead will play a key role in managing guest communications, operational administration, and booking coordination across multiple hospitality platforms. This position is responsible for ensuring a seamless guest experience while supporting the smooth day-to-day running of operations. This role suits someone who thrives in a fast-paced hospitality environment, enjoys problem-solving, and is confident managing guest interactions while balancing operational responsibilities independently. Key Responsibilities 5+ years experience in a similar 5-star guest services, hospitality, hotel reception, or customer-facing role Handle incoming calls and guest enquiries professionally and efficiently Manage bookings, reservations, amendments, cancellations, and guest records accurately Resolve guest issues and recovery situations quickly to ensure positive outcomes Support guest payment checks and payment processing administration Coordinate with internal teams to ensure smooth day-to-day operations Support the Operations team with administrative and operational tasks Run reports and assist with operational tracking activities Maintain accurate booking records and operational information across systems Manage booking calendars, reservation updates, and partner booking platforms Maintain iCal links and ensure booking information is accurate across all systems Liaise professionally with property owners when required About You 5+ years experience within hospitality, guest services, hotel reception, luxury retail, or a similar customer-facing environment Strong guest-facing experience essential Excellent communication and customer service skills Highly organised with strong multitasking abilities Comfortable working independently and taking ownership of responsibilities Calm under pressure with a solutions-focused mindset Tech-savvy with the ability to learn new systems quickly Experience using property management systems and booking platforms preferred Strong administration and operational coordination skills Positive, dependable, and proactive approach to work Strong team player who communicates effectively and supports colleagues Experience in marketing, social media, or communications would be advantageous Working Hours Remote role operating on UK rota shifts across 7 days, including weekends Rotating schedules including:3 days on / 4 days off 4 days on / 3 days off Monday Friday shifts: 10:00 22:00 UK time Saturday & Sunday shifts: 09:00 22:00 UK time Scheduled unpaid breaks included within shifts