Manager Operations & Sales Excellence (South Africa location) Home office Cape Town, Western Cape, South Africa 30,000 ZAR - 60,000 ZAR per month As Manager Operations & Sales Excellence, you will be at the interface between project onboarding, data quality and sales performance. Job Description Job offer: Manager Operations & Sales Excellence (m/f/d) Our client is a leading SDR-as-a-Service provider with a focus on the DACH market. We support innovative software companies in their systematic market penetration – from target group analysis to qualified pipeline generation. Our strength lies in the combination of precise data strategy, structured sales processes and high-performance SDR teams. To strengthen our management team, we are looking for a hands‑on personality who combines operational excellence with sales understanding as soon as possible. Your Role As Manager Operations & Sales Excellence (m/f/d), you are the operational right-hand man of the Head of Operations. You will take responsibility at the interface between project onboarding, data quality and sales performance – ensuring that new customer projects get off to a smooth start, SDR teams work with clean, targeted data sets and internal processes are continuously improved. The position has a direct influence on the ability to deliver and scalability of our core service. Job Requirements Your tasks Project Onboarding & Campaign Setup Independent coordination and implementation of the structured onboarding process for new customer projects Creation and maintenance of project documents: ICP definitions, campaign briefings, sequence structures and SDR playbooks Close coordination with the Head of Operations and the respective SDR team leads for a seamless handover to ongoing operations Development and continuous improvement of standardized onboarding templates and checklists Dataset Creation & Data Quality Development and quality assurance of target group‑specific lead databases based on defined ICPs (tools: e.g. Cognism, Dealfront, Pipedrive) Research, structuring and maintenance of contact data – including enrichment, deduplication and segmentation Ensuring GDPR compliance in data collection and processing Development and documentation of data processes for recurring campaign formats Sales Excellence & Performance Support Support in defining and monitoring KPIs at campaign and SDR level Analysis of sales data to identify optimization potentials in sequences, targeting and conversion steps Collaboration in the further development of sales processes, training documents and quality standards Preparation of reports and decision templates for senior leadership Team Coordination & Stakeholder Management Coordination between SDR teams, team leads and external clients during ongoing project operations First escalation contact person at the operational level – with clear forwarding to the Head of Operations for strategic topics Support for internal projects in the area of HR operations, tool rollouts and process documentation Your profile Several years of professional experience in an operational role in B2B sales, SDR environment or SaaS services Strong understanding of structured data processes and lead research; Experience with CRM and sales intelligence tools is an advantage High level of personal responsibility and structured way of working – you organize yourself without having to rely on permanent support Analytical mindset: You recognize patterns in data and derive concrete measures from them Strong communication skills in German (business fluent) and English; more languages welcome Willingness to grow in a rapidly scaling environment and actively shape processes What to expect A key role with a direct impact on the operational performance of a growing SDR-as-a-Service company Close exchange with the management level and real opportunities for participation Modern, results-oriented corporate culture with flat hierarchies Structured onboarding and clear development paths Competitive compensation package according to experience and contribution Important Information Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply. #J-18808-Ljbffr