Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. This career opportunity is available at Santam Broker Solutions for the Chief Broker Distribution Officer (CBDO) who will be based in Johannesburg WHAT WILL YOU DO? The Chief Broker Distribution Officer is responsible for setting the strategic direction, leadership, and operational effectiveness of the SBS broker distribution network. This executive role ensures sustainable profitable growth through strong intermediary relationships, optimised broker channels, innovative distribution models, and market‑leading service excellence. The CBDO acts as the primary architect of the broker strategy, ensuring alignment between distribution, underwriting and operational teams. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Strategic Leadership Develop and execute a comprehensive broker distribution strategy aligned to corporate objectives. Provide leadership and direction to regional, area and national distribution teams. Set performance standards, KPIs and governance frameworks for the broker distribution ecosystem. Oversee the acquisition, onboarding and segmentation of broker partners nationally. Ensure an optimised broker portfolio that balances growth, profitability and market coverage. Lead initiatives to strengthen key accounts and strategic broker partnerships. Own national sales targets, premium revenue, broker channel profitability and market share growth. Monitor performance across regions, channels and broker segments. Ensure execution of sales strategies, incentives and distribution transformation programmes. Broker Experience & Relationship Management Champion a world‑class broker experience across service, systems, communication and support. Oversee broker engagement models, service‑level agreements and relationship frameworks. Analyse market dynamics, competitor strategies, regulatory changes and broker channel trends. Provide strategic insights to shape product, pricing and underwriting decisions. Lead thought leadership initiatives in the intermediary market. Ensure full adherence to regulatory standards (e.g. FAIS, TCF, POPIA). Oversee broker governance protocols, accreditation standards and audit frameworks. Align distribution operations with underwriting risk appetite and company policies. Cross‑Functional Executive Collaboration Work closely with the Chief Underwriting Officer, Exec Business Development, Chief Operations Officer and other executives. Ensure distribution strategies are supported by operational and technological capabilities. Team Leadership & Capability Development Lead and develop regional managers, distribution heads and key account executives. Build a high‑performance culture focused on accountability, growth and customer centricity. Oversee talent development, succession planning and capacity building within the distribution team. QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in business, Insurance, Finance or related field (required) or RPL. Executive leadership/management certification beneficial. Relevant industry accreditation. 10–15+ years in general insurance distribution, broker management and sales leadership. Proven track record in leading national broker networks and driving large‑scale revenue growth. Strong experience in strategic planning, stakeholder management and executive decision‑making. Exposure to digital channel development and modern distribution models is highly advantageous. KNOWLEDGE AND SKILLS Technical Knowledge Deep understanding of general insurance (commercial and personal lines). Strong grasp of underwriting, pricing, portfolio management and risk selection. Broad knowledge of regulatory frameworks and broker compliance. Leadership & Strategic Skills Exceptional leadership and stakeholder influence. Strategic thinking with ability to translate vision into execution. Strong commercial acumen and financial understanding. Excellent negotiation and relationship‑building skills. Executive presence and credibility. High emotional intelligence and interpersonal savvy. Broker and client‑obsessed mindset. Strong analytical and decision‑making abilities. Change leadership and innovation orientation. PERSONAL ATTRIBUTES Drives results Deciding and initiating action Leading and supervising Client focus Flexibility and adaptability Cultivates innovation Strategic decision making Analytical thinking Business acumen Coaching and development WHO WE ARE Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short‑term opportunities. Santam is committed to diversity, inclusion and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro‑inclusivity and fostering a workplace where everyone can thrive. Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom! Our recruitment process Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. Advertise Step 1: Our vacancies are advertised between 3‑5 days depending on the market availability of the skills required. Step 2 Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Telephonic screening Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity‑seeking questions. Your interview Step 5: We use a competency interview model. Interview dates will be confirmed via e‑mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Assessment Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two‑way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr