EXL seeks an Assistant Manager in South Africa (Wes-Kaap) to lead and motivate customer care agents. Responsibilities include managing performance against SLAs, providing coaching, and ensuring quality service delivery. The ideal candidate will have over 2 years of experience in a Team Leader or Assistant Manager role within a BPO environment. Strong communication skills and a problem-solving attitude are essential for success in this dynamic role. #J-18808-Ljbffr
Customer Care Team Lead - Sla & Quality Focus
EXL
Remote, Remote
Published 10 days ago
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